There should be a manufacturer diagnostic that will work even on the large drives, and I did tell him to look for it, but I'll probably have to do that myself.
Spinrite would be interesting to try if we had it, but we don't. At this point I'm confident that the hardware has failed and must be replaced, so it doesn't justify $90 for Spinrite. The drive is under warranty, he just has to contact them for instructions.
Left the machine running overnight, without CHKDSK active or anything but the drive was online. It had a blues creen in the morning with Stop code 0x00008086. Apparently the most common cause of that error is a hard drive failure. More evidence. I'm not at all impressed by the track record of these gigantic capacity drives. He was sure he needed all that but he's only used about 10% of it in two years. I tried to get him to go with two or three smaller drives in a RAID array, but he rejected that as "too hard to understand." However, since I somehow end up doing the support work anyway, I'm going to insist on it next time around.
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branchandroot
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Date: 2011-03-20 02:51 pm (UTC)Spinrite would be interesting to try if we had it, but we don't. At this point I'm confident that the hardware has failed and must be replaced, so it doesn't justify $90 for Spinrite. The drive is under warranty, he just has to contact them for instructions.
Left the machine running overnight, without CHKDSK active or anything but the drive was online. It had a blues creen in the morning with Stop code 0x00008086. Apparently the most common cause of that error is a hard drive failure. More evidence. I'm not at all impressed by the track record of these gigantic capacity drives. He was sure he needed all that but he's only used about 10% of it in two years. I tried to get him to go with two or three smaller drives in a RAID array, but he rejected that as "too hard to understand." However, since I somehow end up doing the support work anyway, I'm going to insist on it next time around.